Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, with any seal or wrapping intact. You will also need the receipt or proof of purchase. Packs that have been opened or partly used cannot be returned, because protective packaging cannot be resold once the pack is broken.

To start a return, contact us at Contact@defragile.com.

Damages and issues
Please inspect your order on delivery and contact us immediately if a pack is defective, damaged, short of the stated piece count, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds
If the refund is approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or card company to process and post the refund.
If more than 5 business days have passed since we approved your return, please contact us at Contact@defragile.com.